1. What material are the jewels made of?
Our jewelry is handmade ✨ from 950 sterling silver, with appliqués of crystals, natural stones, natural pearls, zircons, and other precious and semi-precious stones 💎.
For the paint finishes, we use special high-jewelry enamels, which are subsequently baked 🔥, allowing the paint to adhere to the metal.
On some pieces, we apply 24k gold plating 🏅, with a lacquer coating that preserves the durability of the finish.
Accessories such as chains, clasps, and earring backings are made of Italian and national 925 sterling silver.
2. Does silver turn black?
✨Silver is a precious metal, and the loss of shine or change in color is a natural oxidation process. This depends on the pH of your skin and how you care for your jewelry.
💡 Tip: There are certain care practices that will keep your jewelry beautiful for life.
To restore its shine ✨, you only need a jewelry cleaning cloth and rub it on the silver areas. CAUTION ❌ Do not use on painted or gold-plated areas.
📌 To purchase your cloth, click here
3. How do I clean my silver jewelry?
To maintain its original appearance, follow these recommendations:
-
Clean them regularly with a jewelry cleaning cloth.
❌ Do not use on painted or gold-plated areas, only on originally silver areas.
- Deep cleaning:
💧 Submerge them for 10 minutes in warm water with baking soda, then brush gently 🪥, rinse, and dry.
❌ This process is NOT recommended for gold-plated or enameled jewelry.
4. How to care for my jewelry?
ALMAJA jewelry is the result of meticulous work 🎨, entrusted to the hands of artisans who create each piece with dedication.
📌 Tips to keep them in perfect condition:
✅ Store them in a dry place and individually.
✅ Use the fabric pouch in which your jewelry is delivered 🛍️.
✅ Avoid high temperatures 🔥.
✅ Do not drop them or allow them to be stepped on or hit ⚠️.
5. How do I find my ring size?
To find your ring size 💍, follow these steps:👇
📏 If you have a ring as a reference:
1️⃣ Use a ruler 📐 to measure the inside diameter of a ring that fits you well.
2️⃣ Take the measurement in millimeters 📏 (Remember: 1 cm = 10 mm).
3️⃣ Look up your measurement in the chart 📊 and find your ideal size.
📏IF YOU DON'T HAVE RINGS FOR REFERENCE
1️⃣Cut a strip of paper or a piece of string approximately 15 cm long.
2️⃣Wrap the strip of paper or string around your finger, and mark where it overlaps with a pen.
🔸NOTE: It's important that the loop you've formed passes comfortably over your knuckle.
3️⃣Measure with a ruler from the beginning of the strip to the mark you made, and take the measurement in millimeters.
😊Tip: Don't pull the string too tight when measuring.
How to find my size?
To find your ideal size, simply look up the measurement you took 📏 in the chart: either your finger circumference 🖐️ or the diameter of a ring 💍 you own.
The corresponding size will be shown in the image. If your measurement falls between two sizes, we recommend choosing the larger one 🔝 for greater comfort.
This way, you'll ensure a perfect fit for your new piece of jewelry! ✨"
6. How long does gold plating last?
The durability of gold plating depends on several factors, such as:
✨ Frequency of jewelry use.
🧴 pH of the wearer's skin.
🔹 Care taken when using and storing the jewelry.
📌 For some people, it lasts for years, while in other cases it may deteriorate in less time.
7. What is the ALMAJA jewelry warranty?
ALMAJA handmade jewelry is rigorously inspected before shipping or display in physical stores.
✨ Gilding, enameling, or paints that complement our products are sensitive to impact, so Maja Jewels cannot guarantee damage that may occur due to improper use.
💎 The warranty for products made with precious metals is lifelong, relating solely to the veracity and authenticity of the materials offered.
💎The warranty period for ALMAJA products is 3 months. The warranty only covers manufacturing defects.
⚠️ Under no circumstances will a piece of jewelry be considered under warranty if it has been subjected to misuse, even within the established period.
🔎 Discover our full warranty policy HERE 📜
8. Where are we located?
📍 Bogotá – Chía
CC Centro Chía - Highway level
WhatsApp: 321 430 7407
📍 Bogotá
CC Pase San Rafael
📍 Manizales
CC Fundadores - Second floor, Panamericana aisle, local 281
WhatsApp: 310 730 2448
9. What are the shipping times?
📦 For orders of products available in stock: shipping will be made within 2 to 3 business days after the purchase has been made.
🛠️ For orders of out-of-stock products: production may take between 8 to 15 business days.
🔎 Discover our full shipping policy HERE.
10. How can I be sure that the jewelry is authentic?
✨ All jewelry purchased at Maja Jewels, both in physical stores and on our website, is certified and authentic.
In-house manufacturing: All our products are made in our own workshop, which allows us to guarantee the quality and authenticity of the silver.
🔎 Authenticity stamp: 80% of our jewelry comes stamped with the silver purity mark. Those that do not have it are because their structure does not allow for marking.
📲 If you have questions, contact us via WhatsApp: +57 311 764 0294 📞 Customer service line.